Privacy policy

This English translation is provided for convenience only. If there is any discrepancy between the English and Japanese versions, the Japanese version shall prevail.

Last updated: May 27, 2026

Pickleball Lab (operated by Experanza LLC; hereinafter, "we," "us," or "our") considers the protection of our customers' personal information to be an important responsibility and handles such information appropriately in accordance with the following policy.

■ Personal Information We Collect

  • Name, address, phone number, and email address (when you place an order or contact us)
  • Payment information (processed by our payment service providers; we do not retain it)
  • Access logs and cookie information (to improve the site and deliver advertising)

■ Purposes of Use

  • Processing and shipping orders, and providing customer support
  • Sending information about new products, sales, and campaigns (by email and LINE; you may unsubscribe at any time)
  • Analyzing site usage and improving the site (using Google Analytics, etc.)

■ Disclosure to Third Parties

We will not provide your personal information to any third party without your consent, except in the following cases:

  • Providing shipping information to delivery carriers
  • Providing payment service providers with the information necessary to process payments
  • When disclosure is requested pursuant to laws and regulations

■ Use of Cookies

We use cookies to provide site functionality and to analyze site traffic. You may disable cookies in your browser settings; however, some features may be limited if you do so.

■ Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required under applicable law.

■ Contact Us
For inquiries regarding the handling of personal information, please contact us here.