Refund policy

This English translation is provided for convenience only. If there is any discrepancy between the English and Japanese versions, the Japanese version shall prevail.

Note: We do not accept exchanges or refunds requested for the customer's own reasons.

■ Conditions for Returns and Exchanges

  • Paddles: Returns accepted only if unused and unopened (within 7 days of receipt)
  • Apparel: Returns accepted only if unused with tags attached (within 7 days of receipt)
    Note: Trying items on is fine. Items that have been washed or had their tags removed cannot be returned.
  • Outlet items: Not eligible for return or exchange (this is clearly stated on the product page, and these items are sold at special prices)
  • Consumables such as balls and grip tape: Not returnable for hygiene reasons
  • Defective items: We will replace the item if you contact us within 14 days of receipt

■ Return Procedure

  1. Please contact us by email or through our contact form.
  2. We will provide you with the return address.
  3. We will process your refund within 7 business days after confirming receipt of the returned item.

Note: Items sent back before a return or exchange has been requested will not be accepted.

■ Refund Policy

If an item we delivered has a quality defect and we are unable to provide an exchange for an extended period due to stock availability or other circumstances, we will issue a refund.

[Orders Refused at Delivery or Unclaimed Due to Extended Absence, etc.]
Please note that if, after placing an order, you refuse to accept delivery without a legitimate reason, or intentionally refuse delivery by falsely claiming an extended absence, we will not accept any further orders from you.
In addition, if any of the above is discovered, we will bill you at a later date for the necessary expenses incurred in connection with the return shipment (including standard round-trip shipping charges [which may differ from the shipping fee shown on the product page], cash on delivery (COD) fees, and packaging material costs), or deduct such expenses from any payment we have already received.
Please be sure to accept delivery of the items you order.

[If an Item Is Returned to Us Due to Your Absence, etc.]
If an item is returned to us because the holding period stated on the missed-delivery notice has expired, the address is incomplete, the recipient cannot be found, or for similar reasons, you may choose either reshipment or cancellation.
In either case, you will be responsible for the actual shipping costs incurred.

  • If you choose reshipment: You will be responsible for the shipping cost of the return to us and the shipping cost of the reshipment (effectively, the cost of one round trip). We will inform you of the amount and payment method, and will ship the item after your confirmation.
  • If you choose cancellation: We will refund the amount you paid, less the actual round-trip shipping costs.

Note: Even for orders of ¥3,980 or more (free shipping), you will be responsible for the actual round-trip shipping costs if the item is returned to us.
Note: Actual shipping costs may differ from the shipping fee shown on the product page.
Note: Once we confirm that the item has been returned to us, we will contact you at the email address you used when placing your order. If we do not receive a reply within 14 days of our notice, the order will be treated as canceled, and we will refund the amount you paid, less the actual round-trip shipping costs. The item will be retained by us.

■ Refund Method

Refunds will be issued in accordance with the payment method used for your order.

■ Shipping Costs

  • Returns for the customer's own reasons: Shipping costs are paid by the customer
  • Defective or incorrectly shipped items: Shipping costs are paid by us